Shipping policy

Shipping Policy
Last updated: August 8, 2026

Thank you for shopping with Ear Candy. We are committed to delivering your order as quickly and reliably as possible.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order ships.

Estimated Delivery

Estimated delivery is 5–10 business days from the date of shipment. Delivery times vary by destination, carrier conditions, and customs processing, and are estimates rather than guarantees.

Shipping Rates

Shipping charges are calculated automatically at checkout based on your delivery destination. The exact shipping cost for your order is shown before you complete your purchase. Rates differ by country, and destinations outside the contiguous United States — including Alaska, Hawaii, and U.S. territories — are charged at a higher rate.

Where We Ship

We ship to the United States, Canada, the United Kingdom, Australia, and a range of additional international destinations. If your country is not available at checkout, we do not currently ship there.

Order Tracking

Once your order ships, you will receive an email containing a tracking number. Tracking information may take up to 48 hours to become active on the carrier's website.

Customs, Duties, and Import Taxes

International customers are responsible for any customs duties, import taxes, or fees assessed by the destination country. These charges are set by your local authorities and are not included in the price you pay at checkout.

Address Accuracy

Please make sure your shipping address is complete and correct at checkout. Ear Candy is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Delays and Lost Packages

We are not responsible for delays caused by the carrier, weather, customs processing, or events outside our reasonable control. If your order has not arrived within the estimated window, or if tracking shows delivery but you have not received the package, contact us at hello@vivaharbor.com with your order number and we will open an investigation with the carrier. Carrier delivery confirmation is treated as conclusive proof of delivery.

Contact

Ear Candy
Email: hello@vivaharbor.com